You provide exceptional service to your clients and you have the same expectations from your software provider. SAM (Salon Applications Manager), specialist booking software for hair, beauty, and wellness has been developed and is supported in Australia by AustraliaPOS. We provide the exceptional service you expect. Working with owners to grow your business with SAM….
Meeting team targets, increased profit and easier business planning is just three benefits of a strong re-booking rate. Let’s dive a little deeper into the benefits to your business of setting targets and ways to increase your rate with SAM©. What is a Re-booking? In SAM© re-bookings are new appointments booked at the time of…
The SAM© team don’t need to tell you the cost and grief that last-minute appointment cancellations and no-shows cause your business. Times are tough and this is a drama you don’t need. There are however strategies business owners can implement to manage the problem. Creating your Appointment Cancellation Policy An appointment cancellation policy is the…
Gift Vouchers in NSW Gift Vouchers. The NSW Government has introduced a mandatory minimum expiry period of 3 years for Gift Cards and Gift Vouchers sold to consumers in NSW, as well as a ban on post-purchase administration fees, starting 31st March 2018. The new requirements have been made by amendment to the Fair Trading Act 1987. The changes aim to strike a fairer…
Customer Referrals Customer referrals are considered by marketing gurus as one of the best ways to generate new clients and positively promote your business. As a business owner, you can be grateful for the kind words and new customers or you can be more proactive and create a customer referral program. This is a simple…
Marketing to mature clients Why Market to Mature Hair & Beauty Clients? So why should you be interested in marketing to mature clients, this over-45 mature hair and beauty audience? Marketing to mature clients because: It is one of the fastest-growing segments of the population. It’s very ‘me-focused’. And has a higher level of disposable…
First Impressions Count First Impressions Count and customer service are so important, first impressions do count. Your business may have a dedicated receptionist, or the staff may all pitch in to assist at the front counter. Either way, the handling of reception when done correctly and consistently is one of your salon’s most valuable marketing…
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